Your Order

Item Availability

We make every effort to maintain sufficient stock of items on our website; however, we may run out of stock of popular items. We work to ensure that when you place an order online, the item is  available at the time of shipping. In the rare case that an item is out of stock, we will notify you via e-mail and any changes to your order will be reflected in your order total.

Shopping Cart

When you are shopping on shopsky.com and click Add to Cart, your selected item will be saved in your Cart. Your Cart holds products that you may wish to purchase while you continue to shop. The item(s) you place in your Cart will remain there for the next 30 days, or until they are purchased, whichever occurs first.

Options in your Cart:

Update the Quantity – To do this, select the quantity you wish to purchase from the drop down box and click Update.

Remove an Item from your Cart – To remove an item completely from your Cart, simply click Remove next to each item that you want to remove from your Cart.

Edit Details – If you wish to view or change the items in you Cart, simply click on Edit next to the item you wish to change. This will bring up a Quick View of the selected product where you can change your item choice, your size, or your color. Make your selections or changes and click Update to return to you Cart.

Enter a Coupon or Promotion Code – If you have a coupon or promotion code, enter it in the appropriate field during the billing section of the check out process and click Apply to see the discounted price. Your order total will reflect any and all price changes.

Continue Shopping – If you wish to continue shopping, you can use your Cart to store items that you wish to purchase. At any time while shopping, you can return to your Cart by clicking on Cart at the top of the page.

Proceed to Checkout – When you are ready to make your purchase, place your mouse over your Cart at the top of the page and click Checkout. Our checkout process is quick, easy and secure. For more information on secure shopping at shopsky.com, review Sky's Privacy Policy.

Save your Cart – If you are not ready to purchase the items in your Cart now, you can save your selections and retrieve them within the next 30 days (after that it will automatically be removed). Please note that we cannot guarantee the availability of items saved in your cart.

Order Status

You can check the status of your shopsky.com order by logging into your account and visiting the Order History section of your account. You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. Please note that it may take up to 48 hours after your package has left our warehouse for the tracking information to appear in the shipment tracking system.

Tracking your Order

You will receive an order confirmation email after an order has been placed and you will receive a shipping confirmation email once your order has been shipped. Your shipping confirmation email will include the tracking number for your package. You can track your package using the tracking number provided in your shipping confirmation email. Please note that it may take up to 48 hours after the package leaves our warehouse for the tracking information to appear in the shipment tracking system.

Changing or Cancelling your Order

To cancel or change your shopsky.com order, please contact Customer Service. You may change or cancel any shopsky.com order as long as the order has not yet been processed. Once an order has processed, it cannot be changed or cancelled. Please note, Sky is not responsible for typographical errors made when placing an order.

Emails About Your Order

We will communicate all information about your order via email. You will receive an order confirmation email once your order has been received. You will also receive a shipping confirmation email once your order has been shipped; this email will also include the tracking number for your package.